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It's also helpful when candidates have looked at Linked In profiles of whomever they are interviewing with so they know the person a little more. We also mine Linked In and Google Plus, and niche social technology sites like Git Hub.We're basically searching through candidates trying to find people before they find us.Everything in Team, plus: Group agents into departments for specialized service Customizable post-chat survey Comprehensive performance reports Integration with Salesforce, Zendesk and Google Analytics Built-in language translator to serve global visitors See All Features Everything in Team and Business, plus: Supports high traffic websites with millions of chats per month Advanced chat routing and queue management tools Integration with website, shopping cart, account system and Cisco/Avaya call center systems Facebook and Twitter Integration PCI compliance, credit card masking, password policy and other security settings Real-time supervisor dashboard, chat volume prediction and advanced agent reporting Personalized onboarding and training services See All Features Our fully customizable Chatbot can be used as a first line of support to automatically answer queries from your customer base, leaving your live chat agents to only handle the most complex of queries.This helps you shorten handle time, lower service costs and decrease training costs.American Express is regularly lauded as one of the best companies to work for — particularly for its flexible schedules and workplace diversity, which extends to gender, race, and sexual and religious orientation. Our digital payment and technology areas are growing very rapidly.The company, headquartered in New York City, has 50,000 global employees, and that number is growing rapidly due to expansion of both onsite and remote positions. We are looking for coders, programmers, designers, developers, and engineers.All employees are able to take advantage of some type of flexible work arrangement, such as telecommuting, flex days, or work from home.
Capture data from every customer interaction to get a 360° view of every engagement.
Oriana Vogel, vice president of global talent acquisition, explains what she's looking for in new hires. Fun and stylish — and I don't just mean that in the fashion sense. We place about 18,000 roles a year throughout the company. We are competing for the same type of talent you might think of going to e Bay, Amazon, or Google. Phoenix, Salt Lake City, and Fort Lauderdale are our additional key hiring cities.
We want people who like to be on the cutting edge of things in whatever they're doing. We are also continuously hiring customer care professionals for our service centers. However, a growing trend is that we are bringing on more and more virtual employees. There is no one specific role for which we hire virtual employees.
More Details Comm100’s Maximum On ensures data center level redundancy and 100% uptime SLA for your live chat solution.
You will stay connected with your customers, whether there is a scheduled maintenance or an unexpected system failure.